A whole day in Casa Jasmina to discuss people’s expectations on IoT, home automation and the employ of chatbots. This is Una domenica a Casa Jasmina, the user research workshop run by UXPills with Ilaria Scarpellini and Mattia Della Libera.
On Sunday, February 5th, we hosted a group of twelve potential users and asked them to imagine how a chatbot would run the automated house of the future.
But first, we had to identify the needs it should address.
Security, well-being, savings and entertainment were the four main themes we found, and each got assigned to a different workgroup. The groups were asked to imagine a chatbot taking care of these issues in the house.
Throughout the confrontation, four distinct chatbot personalities emerged.
There is the Mom chatbot, taking care of the house chores but, most of all, constantly worrying for the user’s health and providing affectionate advice.
The Butler chatbot has a similar function, making sure that everything in the house runs smoothly, but it knows its place and acts in a much more detached manner towards the user.
Then we have the Handyman chatbot (or the McGyver chatbot, if you will). What it does is solve problems, fix things and provide smart solutions.
Finally, the Friend chatbot is… well, your friend: it’s all about interacting and having fun with the user while performing its duties, which often include setting the right music for a party or selecting the movies to watch according to the user’s mood.
UXPills provided a BOT kit that was used by the groups to imagine scenarios for each bot, enacting how the interaction process would take place.
The results were interesting, sometimes hilarious, and certainly provided a lot of ideas. The UX designers of the future have a lot to think about!