Casa Jasmina had the chance to join a Mozilla event hosted in the Rockfeller Foundation Center, Bellagio (IT). The Topic of the week was to reimagine a healthier Internet of Things, with a specific focus on voice.
The group of amazing professionals we had the chance to work with embraced a wide range of points of view, experiences, and lives.We felt – as often said – dwarfes on giants’ shoulders, bringing Casa Jasmina’s experience in the space of connected devices in a home, private environment.
It’s hard to depict all the different facets of such a complex and evolving topic. We tried our best to report back to the audience the state of the open-source environment around the home and voice nowadays, with so many – almost daily/weekly launches around such concepts.
This is our day-to-day discussion in Casa Jasmina lately.
Business and IoT
In the role of representing Casa Jasmina, I had the chance to work with Solana Larsen and Gillian Crampton-Smith on the business side of the IoT domestic appliance
The amount of data we produce is massive, and massively growing. And there are risks and evidence of this data being leveraged as a tool of commercial exploitation and political control. The Cambridge Analytica propaganda campaign for Brexit is just one example of what happens at the nexus of business and politics to use data profiling to gain power.
There are many clean and transparent tools to protect yourself (and that is what we promote that), but we witnessed a bigger problem: there is not a clean view about the ownership this collected data is referred to: the collector? The “author”?
If anonymity becomes a lux, and our choices traded, to what extent is our daily life and point of views not to be sold directly from us individually, or even in consortium? This – a little project and proposal based on simple assumptions about our daily behaviours and facts – is the work I’ve shared with Solana Larsen in our last days of Bellagio. (I have to say I’m honoured to have worked with the editor of the Internet Health Report).
“SmartThings is constantly phoning home” / http://imgur.com/rgUwD9Y Tools like pi-hole or dowse help us realize what is really going on in our networks / mobiles / homes / desktops.
The days in which our experience of the digital and physical worlds were separate are gone: our home is a massive data producer, of our voices, (and soon our smells when we’ll be able to monitor it).
The way we are monitored by different sites / scripts / tools is passive (i.e. we are not aware of it. It’s not mentioned by most of the services doing it, it’s a sort of hidden action). We are using a lot of free tools and services in which we are unwittingly the product of the transaction.
The idea of an active monitoring (“I know I’m monitored”) and a direct monetization would reposition the user in the center of the transaction.
Michael story of the webcam
Mike Henrty interviews 5 people. It shows them a online store that sells different webcams with similar prices and specifications. One of them has a “privacy champion” tag, which doesn’t get noticed or taken into account as an element for choice. One of the hypothetical scenarios we journeyed was having the very same store selling a webcam that was being advertised as selling (when setted to its “sell” function) your informations on purpose, and gain money out of it.
2) What we should do
Legal advocacy for data ownership rights – We need think of ways to position the creator (the data laborer?) as the owner of his/her personal data and decider of how it is shared/sold/remixed/resold. A Stock Exchange for Your Personal Data [Gillian]
Multistakeholder process to decide governance framework for ethical trade – We need more thinking on better business models than the ones that have evolved from the flawed online ad industry, data mining, data brokering and invisible transactions that exist today. Information Fiduciaries and the First
Develop and support tools that enable personal data monitoring and management – If we are to better understand, explain, gauge and manage our data we need mechanisms for measuring across multiple devices, physical location, time and input sources. Dowse, Pi-Hole
Evolve thinking around new business models involving data – We need to support creativity and scholarship around rethinking existing models, especially for IoT and disruptive Internet applications, voice, including data banks, fiduciaries, federated systems, blockchain, etc. Links: voice.mozilla.org, Tangle
At the end of the week we had to give what would have been our effort in trying to change or make this situation better.
Our (this is personal, but also shared with the Casa Jasmina Team) was: we’ll work in testing and developing different tools for a clean transparent digital home, in which different product (both proprietary and close or open-source) can coexist in the good of the inhabitant.
For Salone del Mobile week, a little piece of Casa Jasmina will be at Milano Design Week. Or rather, a postcard.
Postcard from Casa Jasmina – Chatting with the Home of the Future is an interactive installation representing a compact version of the home of the future. The exhibition is part of tech.NO.MAD – Feeling at Home Everywhere, an event born in collaboration with ThingsCon Milan, growITup, Cariplo Factory, THINGS and The Good Home. Five days of talks, workshops and exhibits on the concept of a neo-nomadic lifestyle. Because nowadays, with the aid of technology, one can feel at home anytime and anywhere.
The installation is made of six devices, framed in simple and archetypal wooden structures, for six of the most common functions in a domestic setting: a temperature control system, a sensor tower, a lightning system, an amplifier, a small thermal printer and a smart mirror. All made by hand in Fablab Torino, with open source technologies that are available to anyone.
Not only a collection of the best of Casa Jasmina, but first and foremost an interactive experience. Postcard from Casa Jasmina replicates a 1:1 model of a home automation system, in which all the devices can be controlled by the visitors through their smartphone.
What makes it possible is a chatbot: a software that is able to simulate a conversation with the user, responding to his requests. The exhibition is based on a conversational UI system designed to make the interaction process and the chatbot’s behaviour more and more sophisticated – to the point where the chatbot itself will try to anticipate the users’ desires and needs.
Postcard from Casa Jasmina is open for visitors on 5 – 9 of April, from 9.00 a.m. to 9.00 p.m. and located in Cariplo Factory, via Bergognone 34, Milan.
A whole day in Casa Jasmina to discuss people’s expectations on IoT, home automation and the employ of chatbots. This is Una domenica a Casa Jasmina, the user research workshop run by UXPills with Ilaria Scarpellini and Mattia Della Libera.
On Sunday, February 5th, we hosted a group of twelve potential users and asked them to imagine how a chatbot would run the automated house of the future.
But first, we had to identify the needs it should address.
Security, well-being, savings and entertainment were the four main themes we found, and each got assigned to a different workgroup. The groups were asked to imagine a chatbot taking care of these issues in the house.
Throughout the confrontation, four distinct chatbot personalities emerged.
There is the Mom chatbot, taking care of the house chores but, most of all, constantly worrying for the user’s health and providing affectionate advice.
The Butler chatbot has a similar function, making sure that everything in the house runs smoothly, but it knows its place and acts in a much more detached manner towards the user.
Then we have the Handyman chatbot (or the McGyver chatbot, if you will). What it does is solve problems, fix things and provide smart solutions.
Finally, the Friend chatbot is… well, your friend: it’s all about interacting and having fun with the user while performing its duties, which often include setting the right music for a party or selecting the movies to watch according to the user’s mood.
UXPills provided a BOT kit that was used by the groups to imagine scenarios for each bot, enacting how the interaction process would take place.
The results were interesting, sometimes hilarious, and certainly provided a lot of ideas. The UX designers of the future have a lot to think about!